Performance driven leader who can effectively communicate and work with others while providing high level operational support •   Demonstrated initiative and ability to problem solve while remaining calm and measured in high stress situations • Solution & Results Oriented •  Skills: Licensed PTA, Teamwork, Leadership, Problem Solving, Conflict Resolution, Written & Verbal Communication, Prioritization, Creativity, Active Listening, Relationship Development, Process Development, Scheduling, Business Analytics, Budget Management

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Professional Experience:

 

Pinnacle Plastic Surgery          Bluffton, South Carolina   

Pinnacle Medical Group offers cosmetic, aesthetic, and dermatology services throughout the Lowcountry with offices in both SC and GA.

 

Business Development Representative

• Manage marketing efforts to include the planning, content creation, and community outreach efforts

• Plan and execute special events both in-house and within the greater local market 

• Connect with prospective plastic cosmetic surgery patients and route/ schedule appropriately (surgical/ aesthetic) for maximum conversion and patient satisfaction

• Present surgical quotes and serve as liaison for surgical scheduling, including payment, appointments, and fielding of queries

 

 

 

Wellness Institute/ Compass Rehabilitation      Okatie, South Carolina   

The Wellness Institute/ Compass rehabilitation is an outpatient physical therapy clinic with a focus in the provision of manual therapy for orthopedic conditions. Patient visits average between 85 to 105 per day.

 

Licensed Physical Therapy Assistant / Manager

• Facilitate the rehabilitation of patients through the application of effective interventions including: manual therapy, cupping, tempering, conditioning & strengthening, functional movement, LSVT Big, Epley maneuver, balance and gait training, and a variety of modalities.

• Create and instruct patients in HEP's with awareness for individual level of commitment and compliance taken into consideration for improved outcomes 

• Complete accurate and timely documentation regarding treatment along with appropriate billing

• Maintain industry awareness for treatments and research through the completion of continuing education programs including certification in LSVT BIG and Functional Movement / Cupping. 

• Analyze practice report data including scheduling, charges, provider productivity, EOM, and EOY stats, to determine current revenue vs projections and appropriate forecasting. 

• Recommend and implement changes as necessary to staffing, policies, procedures in response to revenue cycle data findings, referral tracking, and patient compliance

• Serve in HR capacity for job posting, interviewing, hiring, processing of new hire paperwork. Foster an environment of teamwork through open communication including addressing employee questions and concerns.

• Development and implementation of marketing strategies including social media, print, and events 

 

 

International Education Exchange                  Hilton Head Island, South Carolina           

International Education Exchange (IEE) is a US State Department designated J1 Visa Sponsor for qualified individuals seeking to broaden their experience in the American hospitality industry. IEE works with candidates from all over the world to determine qualification and to secure placement with a US Host for the duration of the training program.

 

Managing Director 

• Oversee the operational efficiency of a small team of employees including the delegation of duties, problem solving for resolution, and strategical support

• Manage program billing including: invoicing, payment, refunds, credits along with the issuance of required health insurance policies & allocation of insurance monies

• Monitor candidate statistics to determine Embassy approval ratings and to position the company for success through selection, preparation, and thoughtful program management

• Interview prospective candidates and host organizations to determine program eligibility and to provide insight and guidance regarding the J1 Visa process & program

• Communicate effectively with both candidate and host to obtain all required documentation for program participation and federal compliance including the issuance of federally controlled documents pertaining to the J1 program

 

 

 

Brookdale Senior Living                      Hilton Head Island, South Carolina           

Brookdale was the largest senior living provider in the United States with over 1,100 communities in the contiguous states at time of employment. Services range from home care and therapy services to the management and or ownership of senior living communities offering skilled, memory care, assisted and independent living settings. 

 

 Sales Manager

• Develop and implement a community marketing plan including establishment of events, professional outreach opportunities, sponsorships and media participation

• Generate new lead activity through the use of local marketing initiatives and outreach to local professionals through the design and distribution of print materials, social media, professional visits and services education

• Generate sales report data and export to Excel for weekly sales follow up and monthly forecasting to district supervisors

 

 

 

EARNEY DENTAL ASSOCIATES, INC.             Millersburg, Ohio

Earney Dental Associates is a family owned dental practice providing general preventative, cosmetic, orthodontic and custom prosthetic services to patients of all ages.  In August of 2008, the practice consisted of 2 office locations, one of which was equipped with an on site lab, and an active patient base of 10,782.

 

Practice Manager

• Implemented updated account receivables, appointment confirmation, and employee time 

   management systems

• Developed practice marketing plan including the writing, design, and scheduling of all advertisements

• Managed support staff scheduling and all HR related functions 

• Oversaw patient relations including PR promotions, written correspondence, payment plan 

   arrangements, and collection activity

• Processed and analyzed Payroll, EOD, EOM, and EOY data; presented findings and recommendations 

 

 

 

LIGHTHOUSE FINANCIAL SERVICES              Hilton Head Island, South Carolina

Established in 1996, Lighthouse Financial Services was a locally-owned and operated financial company offering a wide range of banking, investment management, financial planning, insurance, trust, and small business lending services.  As of 2001, Lighthouse maintained seven locations in the greater Hilton Head Island area and offices in Charleston and Greenville with total consolidated assets of $456 million.

 

 Director of Marketing

• Responsible for all aspects of marketing promotions from generation to production/ implementation

• Increased profitability through target marketing programs and product development (consolidated net earnings 

   increased over 50% for 2001)

• Developed the budget and strategic marketing plan for the holding company and its subsidiaries

• Designed, wrote, and produced all print advertising and external and internal collateral that represented the 

   company and its products and services

 

 

Education:        

Alt MBA Graduate Akimbo

Bachelor of Science in Communications with Honors, Ohio University 

Associate of Science in Physical Therapy Assisting with Honors, South University